PSA decided just over 6 years ago that it should aim to be ISO 9001:2008 accredited. It has been an interesting but important journey for the organisation. One of the main reasons for embarking on this journey is that it ensured that we systematised our work processes and ensured that our systems were documented.
The regular Internal as well as external audits also resulted in continual improvement of our systems to the benefit of both the organisation and of course our Clients/Customers. Whilst PSA does not assist other organisations to prepare for ISO accreditation, having been on the journey ourselves assists us to have valuable insights in our role as a consulting firm.
It is unbelievable that we have already had our ISO accreditation “renewed” twice which is required every 3 years! Between each of these 3 year events, annual surveillance audits are conducted to ensure that the Quality Management System and processes remain in place and are functional. SGS has been our external auditing and accrediting organisation.
As an organisation we are now in the process of preparing to be accredited according to the ISO 9001: 2015 standards. Our aim is to receive this accreditation at the end of 2017 and we believe we are up to the challenge!