PSA project managers and consultants have dug out their khaki’s for an exciting 18 month-project, funded by the ILO, in the Kruger National Park. The project was officially launched in June 2006.

The focus is on upgrading Guided Activities including:

• Improving the standard of guiding within the KNP with the aim of being a market leader;
• Improving service delivery and customer satisfaction on activities;
• Increasing occupancies on activities; and,
• Improving the financial performance of activities.

While clear Key Performance Indicators have been set up to measure the impact of the project, the aim is also to implement systems and supporting infrastructure so that improvements are sustainable beyond the life of the project.

Watch this space for progress reports.