PSA conducted its annual customer survey in November 2023 and registered an improvement in its overall Client Satisfaction Index. Based on responses from 10 senior client managers the Index moved from 4.3 to 4.5 out of a possible total of 5.
The greatest improvements were registered in terms of PSA’s Implementation Methodology which shifted from 4.1 to 4.7. Other positive improvements were registered in terms of Learner Materials and the Quality of PSA Coaches.
Below are the results for 2022 and 2023:
Rob Wilson, PSA Data Services Manager commented “This is a sound set of results and we are grateful to our customers for the feedback we have received. We have noted areas where we can continue to improve, and as a longstanding ISO member, we are fully committed to making these changes.”