Time flies, because on the 14 December 2021 we successfully underwent our 1st Re-Certification audit against the ISO 9001:2015 standard and received re-certification. As an organisation PSA is proud to have been recertified against this internationally recognised quality management standard.
The implementation of this standard has required that we focus on the following principles of quality management and put systems in place to demonstrate their practical implementation, namely, customer focus and customer satisfaction, leadership, involvement of people, a process approach, a systemic approach to management, continual improvement, a factual approach to decision making and mutually beneficial supplier relationships.
The overall aim is that through the implementation of the ISO 9001:2015 standard, PSA consistently provides a quality service to its clients and is continually looking at ways to improve.